Frequently Asked Questions
Everything you need to know about high-performance cycling gear and your order.
What is the standard shipping time for Winspace wheels and frames?
Most orders are processed within 3-5 business days. Shipping times vary by location, typically taking 7-14 business days via global express couriers. Tracking information will be provided as soon as your package departs our facility.
Do Winspace products come with a warranty?
Yes, all Winspace frames and wheels come with a limited 2-year warranty against manufacturing defects. We stand behind the quality of our carbon fiber engineering to ensure your peace of mind on the road.
What is your return policy for international orders?
We offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs and any applicable restocking fees unless the item arrived damaged.
Are Winspace wheels UCI approved?
Many of our wheelsets, including the popular Hyper series, are UCI approved for use in sanctioned professional racing. Please check the specific product page for the UCI certification badge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer flexible financing options through Klarna or Affirm.
Do I have to pay import duties and taxes?
Import duties and taxes are determined by your local customs office and are not included in the checkout price. Customers are responsible for these charges upon delivery, though we provide all necessary documentation to ensure a smooth process.