Returns & Exchanges
At Winspace, we stand behind the performance of our carbon frames and wheelsets with a flexible 30-day return policy for unused gear. If you are not completely satisfied with your purchase, we are here to help you get back on the road with the right equipment.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original factory packaging, ensuring all components, manuals, and protective spacers are included to prevent damage during transit.
Ship to Winspace
Affix the provided shipping label to your package and drop it off at an authorized carrier location; please retain your tracking number for reference.
Inspection and Refund
Once our technicians verify the items are in new, uninstalled condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing